Your questions, our answers!
Welcome to our General FAQ section! Find quick answers to common questions below. Contact support for further assistance. Enjoy your experience with us!
Luxuwin is a family business based in London, driven by a passion for luxury that has been passed down through generations. We created Luxuwin to share our dream with other watch, jewellery and luxury goods enthusiasts.
The skill game assesses participants’ knowledge and expertise in the luxury field. Only those who correctly answer the skill game questions will be able to progress to the final draw.
No, this is a contest classified as a prize contest or draw. The outcome is influenced by skill-based play.
To participate, first create an account on our site or log in to your existing account. Then, explore the current competitions, select the one you are interested in, purchase your tickets and participate in the skill tests. All information about each competition, including rules and end dates, is clearly indicated.
Participation requirements may vary by competition. Generally, you must be of legal age and reside in a geographic area where participation is permitted. Please read the specific conditions of participation for each competition before purchasing tickets.
After choosing the competition you want to participate in, select the number of tickets you want to purchase, take the skills test to ensure you are a connoisseur, and proceed to payment via our secure platform. You will receive an email confirmation with your ticket numbers.
The number of tickets you can purchase varies for each competition. This information is indicated on each competition page.
We accept major credit and debit cards, as well as other secure payment methods. All transactions are protected to ensure your safety.
Winners are selected transparently and fairly through our partnership with RandomDraws. This collaboration allows us to ensure that each draw is conducted impartially, using reliable and verified systems to guarantee the integrity of the entire process.
Each drawing will have a winner for the main product, as well as additional prizes for runners-up, as noted.
If you are one of the lucky winners, you will receive an email notification with instructions on how to claim your prize. The results of the draws are also published on our website.
Prizes vary depending on the competition. You can win luxury watches, exceptional trips, high-end cars and much more. Each competition presents the prizes in detail on the dedicated page.
Delivery of the lot after the draw takes between 5 and 21 days. Delivery times may vary depending on the delivery address. We strive to get your lot to you quickly and safely. If you have any questions, please do not hesitate to contact our customer service.
Yes, Luxuwin is fully compliant with current regulations. We use certified drawing systems and secure payment platforms to ensure a seamless and safe experience.
Competition tickets are non-refundable once purchased, as per our terms and conditions of sale. We encourage you to read the rules of each competition carefully before making a purchase.
Luxuwin is committed to supporting important social causes. A portion of our profits is donated to charities in the fields of education, health, the environment and helping people in precarious situations. By participating, you contribute to these initiatives.
If you have any additional questions or need assistance, our customer service is here to help. You can contact us via the contact form on our website or by email at [email protected]. We hope this FAQ answers all your questions. Good luck and thank you for participating in the Luxuwin competitions!